Last Updated: May 13, 2026
These Terms of Service ("Terms") govern your use of the website operated by InnerWell ("InnerWell," "we," "us," or "our") and any purchases you make through it. By visiting our site, creating an account, or placing an order, you agree to these Terms and our Privacy Policy, which is incorporated herein by reference.
If you do not agree to these Terms, please do not use our website or services. We reserve the right to update these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance of the revised Terms.
These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for your personal, non-commercial use, subject to these Terms.
We reserve the right to withdraw or modify our website, and any service or material we provide on the site, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary to have access to the website and ensuring that all persons who access the site through your internet connection are aware of these Terms and comply with them.
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at help@myinnerwell.com of any unauthorized use of your account or any other breach of security.
We will not be liable for any loss or damage arising from your failure to comply with this obligation. You may not use another person's account without permission.
You agree to provide accurate, current, and complete information when creating or updating your account, and to keep that information up to date.
You may use our website only for lawful purposes and in accordance with these Terms. You agree not to:
The website and its entire contents, features, and functionality — including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof — are owned by InnerWell, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms permit you to use the website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.
The InnerWell name, logos, product names, and all related names, logos, product and service names, designs, and slogans are trademarks of InnerWell or its affiliates. You must not use such marks without our prior written permission.
InnerWell products are dietary supplements intended to support general wellness. Results may vary. Nothing on this website constitutes medical advice. Always consult a qualified healthcare professional before starting any new supplement regimen, particularly if you are pregnant, nursing, taking medication, or have a medical condition.
We make reasonable efforts to display accurate product descriptions, colors, and specifications. However, we do not warrant that product descriptions or other content on the site are accurate, complete, reliable, current, or error-free. If a product you receive differs from our description, your sole remedy is to return it in unused condition in accordance with our return policy.
We reserve the right to limit quantities of any products or services we offer, to discontinue any product at any time, and to refuse any order.
By creating an account or making a purchase, you consent to receive electronic communications from us, including order confirmations, shipping updates, subscription notices, and marketing messages (where you have opted in). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
You may opt out of marketing emails at any time by clicking "unsubscribe" in any marketing email or by contacting us at help@myinnerwell.com. Transactional emails related to your orders and account cannot be opted out of while your account remains active.
Your use of the website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy, which describes our practices for collecting, using, and sharing information about you when you use our services.
By using InnerWell, you consent to the collection and use of information as described in our Privacy Policy.
All prices are in U.S. Dollars (USD). We accept major credit and debit cards. By submitting your payment information, you represent that you are authorized to use the payment method provided.
You agree to pay all charges at the prices in effect when the charges are incurred, including applicable taxes. We reserve the right to correct pricing errors even after an order has been submitted.
If your payment is declined, we may attempt to re-process your payment up to three times before canceling your order or subscription. You are responsible for ensuring your payment details are current and accurate. You can update your payment information by contacting us at help@myinnerwell.com or through your account portal.
We ship to addresses within the United States. Shipping times are estimates only and are not guaranteed. Title and risk of loss for products purchased from InnerWell pass to you upon delivery to the carrier.
We are not responsible for delays caused by carriers, customs, weather, or other events outside our control. If your package is lost or damaged in transit, please contact us at help@myinnerwell.com and we will work with you to resolve the issue.
You are responsible for providing an accurate shipping address. We are not liable for orders shipped to incorrectly provided addresses.
We are constantly updating product and service offerings on our website. We may experience delays in updating information and in our advertising on other websites. The information found on the website may contain errors or inaccuracies and may not be complete or current.
Products or services may be mispriced, described inaccurately, or unavailable on the website. We expressly reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice, including after you have submitted your order.
InnerWell will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, civil unrest, government actions, labor disputes, power failures, internet outages, or failures of third-party service providers.
In such events, we will make reasonable efforts to fulfill our obligations as soon as practicable, but we will not be held in breach of these Terms for delays or non-performance resulting from such events.
InnerWell offers subscription-based purchasing for HydroCell H2 and other products. When you enroll in a subscription:
To manage or cancel your subscription, visit our help center or contact our support team at help@myinnerwell.com. We aim to process all cancellation requests within one business day.
By providing your mobile phone number and opting in to SMS communications, you consent to receive text messages from InnerWell, including order updates, shipping notifications, and promotional messages. Message and data rates may apply. Message frequency varies.
To opt out of SMS messages, reply STOP to any text message we send you. For help, reply HELP or contact us at help@myinnerwell.com. Opting out of SMS will not affect your ability to receive transactional email communications.
We do not sell your mobile phone number to third parties for marketing purposes.
If you submit reviews, comments, photos, or other content to our website ("User Content"), you grant InnerWell a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
You represent and warrant that you own or control all rights to the User Content you submit, that it is accurate and not misleading, and that it does not violate these Terms or any applicable law. We reserve the right to remove any User Content at our discretion.
YOUR USE OF THE WEBSITE AND ITS CONTENT IS AT YOUR OWN RISK. THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
INNERWELL EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
TO THE FULLEST EXTENT PERMITTED BY LAW, INNERWELL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES — ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY.
IN NO EVENT SHALL INNERWELL'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE OR PRODUCTS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO INNERWELL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless InnerWell and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the website or products, including but not limited to any User Content you submit, your use of any information obtained from the website, and any violation of any rights of a third party.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE OR PRODUCTS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
You and InnerWell agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the website or products (collectively, "Disputes") will be resolved solely by binding, individual arbitration and not in a class, representative, or consolidated action or proceeding.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as amended by this agreement. The arbitration will be conducted in English. The arbitrator will have exclusive authority to resolve any Dispute and may award declaratory or injunctive relief only in favor of the individual party seeking relief. Payment of filing, administration, and arbitrator fees will be governed by the AAA's Consumer Arbitration Rules.
Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from courts of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.
YOU AND INNERWELL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and InnerWell agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
If a court of competent jurisdiction finds the class action waiver in this section to be unenforceable as to a particular claim, the arbitration agreement shall not apply to that claim, and that claim shall proceed in court. All other claims shall remain subject to arbitration.
You agree that you may not participate in a mass action or coordinated arbitration proceeding. A "mass action" means a situation in which twenty-five (25) or more individuals with similar claims against InnerWell file arbitration demands within a 90-day period. If your claim is part of a mass action, InnerWell reserves the right to elect a bellwether or batching process as permitted by applicable AAA rules.
TO THE EXTENT ANY DISPUTE IS NOT SUBJECT TO ARBITRATION, YOU AND INNERWELL HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and InnerWell are instead electing that all covered claims and disputes shall be resolved by arbitration under and governed by the Federal Arbitration Act.
You have the right to opt out of the arbitration agreement and class action waiver described above by sending written notice to InnerWell within thirty (30) days of the date you first agree to these Terms. Your opt-out notice must include your name, address, email address associated with your account, and a clear statement that you wish to opt out of arbitration.
Send your opt-out notice to: help@myinnerwell.com with the subject line "Arbitration Opt-Out." If you opt out, you and InnerWell agree that any Dispute will be resolved in a court of competent jurisdiction. All other provisions of these Terms remain in full force and effect.
If the prohibition on class actions or any other part of the arbitration and dispute resolution provisions in these Terms is found to be unenforceable with respect to a particular claim or request for relief, then those claims or requests for relief will be decided by a court, and any remaining claims will be arbitrated. This Section will survive the termination of your relationship with InnerWell.
These Terms and any dispute arising out of or related to them or the website shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any choice or conflict of law provision or rule. For any matters not subject to arbitration, you and InnerWell consent to personal jurisdiction and venue in the state and federal courts located in Delaware.
Entire Agreement. These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and InnerWell regarding your use of the website and supersede all prior and contemporaneous understandings.
Waiver. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Severability. If any provision of these Terms is held by a court to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms freely without restriction.
Contact Us. If you have any questions about these Terms, please contact us: