Refund Policy

1. 90-Day Money-Back Guarantee

The 90-day money-back guarantee applies to first-time purchases only and is limited to one refund per product type per customer. The guarantee covers the product price; shipping and handling fees are non-refundable.

To be eligible:

• Your request must be made within 90 days of the delivery date confirmed by the carrier.
• The guarantee applies to one order per customer — it cannot be applied to subsequent or repeat purchases of the same product.
• Customers who have requested an exchange on the same order are not eligible for the money-back guarantee.

2. Subscription Order Refunds

Recurring subscription orders are not covered by the 90-day money-back guarantee. For subscription orders, only unopened and unused items are eligible for a refund, subject to the following:

• The return request must be made within 30 days of the delivery date.
• Items must be returned in their original, sealed packaging.
• Refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the returned items.

To avoid being charged for an upcoming subscription order, please cancel at least 24 hours before your next scheduled billing date. You can cancel via your account portal or by emailing help@myinnerwell.com.

3. Cancellation Policy

You may cancel your subscription at any time through your account portal or by contacting our support team. We recommend cancelling as early as possible to avoid processing of the next order.

If a cancellation request is made after an order has already been processed or shipped, we are unable to cancel or refund that specific order. In that case, you may return unopened items in accordance with Section 2 above.

A $2.00 restocking fee applies to order cancellations that have already been packed or prepared for shipment but not yet dispatched.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at help@myinnerwell.com with:

• Your order number
• A description of the issue
• A photo of the damaged or incorrect item

You do not need to return damaged or incorrect items. We will send a replacement or issue a full refund at no cost to you, including any shipping charges incurred.

5. Exchanges

We do not offer direct product exchanges at this time. If you would like a different product or bundle, please request a refund for the eligible item (where applicable) and place a new order.

6. Shipping Costs

• Original shipping and handling fees are non-refundable, except in cases where we shipped a damaged or incorrect item.
• Return shipping costs are the customer's responsibility unless the return is due to our error.
• We provide a prepaid return label in cases of damaged or incorrect items.

7. How to Request a Refund

To initiate a return or refund:

1. Email help@myinnerwell.com with your order number, the item(s) you wish to return, and the reason for your request.
2. Our team will respond within 1–2 business days with return instructions and, where applicable, a prepaid shipping label.
3. Ship the item(s) to the address provided. We recommend using a tracked service.
4. Once received and inspected, refunds are processed within 5–10 business days to your original payment method.

Please do not send items back without first contacting us — unrequested returns cannot be processed.

8. Policy Amendments

InnerWell reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our website or subscription following any changes constitutes acceptance of the updated policy.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

9. Contact Us

For refund requests or questions about this policy:

• Email: help@myinnerwell.com
• Account portal: myinnerwell.com/account

We aim to respond to all refund enquiries within 1–2 business days.

InnerWell is operated by Kosmos Ventures LLC, 2106 House Ave, Cheyenne, WY 82001.